Well, regarding the hidden (that is, inner) lives of humans, we know that we can utilize brain scans and demonstrate that the brains of alcoholics, for example, are markedly different than those of the general population. Pardon another cliché, but science has come far. Empirically, we can demonstrate that dopamine levels or numbers of serotonin receptors are greater in those with secure attachments. MRI, or magnetic resonance imaging, examines brain activation during standard cognitive tasks that elicit attention, perception, or memory. Electroencephalogram technology has implicated anterior regions of the left and right cerebral hemispheres in the expression and/or experience of emotions. Through skin conductance technology, measurements of heart rates can offer objective assessments of stress, sometimes contrasting with subjects’ self reports or outward appearance. So can assessments of Cortisol levels drawn from saliva samples. To this extent, we can see what’s happening inside, to measure cognitive activity, stress reactivity. Of course, none of this stuff is available to teachers, counselors in group homes, or parents. Meaning, the day-to-day assessments—those ordinary judgments made by parents, legal officials, and mental health professionals as to the functioning of kids at places like Thunder Road: this is guesswork; subjective guesswork that moves circularly and settles—and I mean settles—back upon a default position. What is it that we’re observing? What is appearance? What is reality?
So it seems problematic to urge the troubled not to “judge a book by its cover”, as we commonly teach kids, not to mention clients of all ages; to ask them to observe not only the external cues of a situation, but to imagine what may be an alternative explanation, an unseen reality—the opinions and feelings of others, as well as the hidden feelings of one’s own self. Since society relies so heavily upon the readily observable, the empirical or teleological facts that either science or philosophy warns us to follow, how can we fault those who in closer quarters, right in our faces, on back of a lifetime of experience, robotically employ similar principles. This was the kind of conundrum that perplexed me as I worked in residential treatment. I was developing that “voice” as my one-time co-facilitator had called it, and realizing that this voice had two dimensions, an outside and inside reality. One moment I’d be leading a psycho-educational exercise with a group of clients, exhorting them with strained efforts to see that the motives behind others’ superficial behaviors and surface affects were not necessarily what they may appear to be. I was “reframing”, as my supervisor of that era might have called it. An hour or so later, I’d be watching from the wings as some clients were escorted from the facility in the care of disgruntled parents or stolid police officers. The reason: the youths had been caught breaking cardinal rules, and from those trespasses motivational interpretations had been made and decisions lain down. Those kids would be leaving with a two-fold purpose: to accept what was happening externally, and to live with that reality. At the same time, there was something no one could take from them. They’d have their own internal processes, and their own decisions to make as to what truly had happened.
I wasn’t always watching from the wings. Sometimes I followed clients as they were being led out of the building, or else sat with them as they collapsed into corners of their rooms, emotionally falling apart at the sight of uniformed officers dutifully poised to lead them away. I once followed a male client from the hospital to the back seat of a police car. After taking a moment to take in the strangeness of the compartment, I looked into the kid’s tear-stained eyes; his look of betrayal, and the wincing expression caused by handcuffs that were chaffing at his wrists. He’d been repeatedly implicated by staff in attempts (partly successful) at so-called gender-splitting: flirting and other sexualized activity, directed at the girls on the unit. Cardinal rules: he kept breaking them. The young man—an undeniably good-looking boy—had denied all the allegations, which had been reported persistently since the beginning of his program. Flat denials, coupled with indignant epithets directed at his accusers. I wasn’t one of them, but I wasn’t his advocate either. Outwardly, I was neutral, yet implicitly I supported the treatment team’s decision to discharge dishonorably, sending him back to his previous placement, which in his case was a detention camp. And this kid understood this. As strange as it was to sit in the back seat of a police car attempting a “one-on-one” with a troubled client, it was stranger still to sit with him, offering trite encouragements, proclamations of hope, while listening to his persecutory diatribe, and believing the whole time that he was lying through his teeth. I had a choice of what to say. I had a choice as to what I’d hold inside.
After being an intern for several months, I became a full-time employee of Thunder Road, a case manager. Case manager was an ambiguously-defined position, a term interchangeable with the term therapist at Thunder Road, just as client, teen, youth, or “kid” may be referenced alternately. One definition of case manager is that of a therapist to a caseload of typically six kids, and a principal point of contact for what are collectively termed collateral contacts: parents, social workers, probation officers; sometimes lawyers. For management, therapy, counseling, and case management were more or less conflated concepts. In my full-time position, I was often situated to make a decision, and do so upon a hazy congealing of observations: some of them external—the so-called “behaviors”—others based upon my insights, my tentative insights, contaminated as they may have been by fantasies, projections, and my wishful thinking. In general, there seemed little incentive for counselors at Thunder Road to focus upon the inner worlds of clients. Only the therapists (meaning, those who called themselves that) held a consistent interest in the elusive and intangible; the dreamy, fanciful therapists, with their uneconomic minds and lack of access to the daily spreadsheets.
Meanwhile, the inner lives of many clients and their parents—some might say most clients and their parents—were largely concealed by opaque fronts. Most of the kids struggled to identify or explain nuanced feeling states, and as a result resisted doing so, the way most people resist doing something they don’t feel they’re good at. Many kids would pay lip service to the task of reflection because it appeared to be what adults wanted to hear; the path of least resistance, in one ironic sense. In the first week of a client’s program, they’d typically be given a packet of assignments, filled with open-ended questions designed to stir later conversations, the grinding of the therapeutic wheels. This was the welcome packet to the first stage of treatment, designed to last roughly ninety days for those in the long term program. The main task for kids in this first stage of treatment was to adhere to structure and assimilate reality: get used to living at Thunder Road, essentially, and consider the impact of drugs upon one’s life. Within those initial work packets were also sheets of words; a vocabulary cheat-sheet for those deemed emotionally challenged, resistant, illiterate, or just plainly unaccustomed to using words to convey emotion. Attached were cartoonish renderings of dozens of faces, matched to the list of words. The somewhat remedial (and sometimes condescending) task was for clients to use these sheets and develop a tongue for the therapeutic process. It was of course drudgery for both clients and staff.
Those packets, returned within days by clients and filled with brief replies to involved questions, reflected a two, sometimes three-fold problem: actual sub-literacy married to limited motivation and this habitual emotional thwarting. In seeming advocacy of continued poor reflective function, clients mustered strident arguments against the psychotherapeutic basics, many poached from the culture at large. There would be an air of disregard, accompanied by a catalog of rationales, defensive patterns of thinking that could be summoned at will: “Time to move on”; “It’s no good dwelling on what you can’t control”; the especially insidious “what’s the point? It won’t change anything”; and finally, even the co-opting of 12-step isms like “letting go”, as in “let go of those feelings”, for the more sophisticated of prevaricators. “I don’t give a shit!” was the less sanitized version of this defense. Not exactly mindfulness practice, this was nonetheless the kind of language invoked in the devaluation of talk therapy, to indicate the utter futility of symbolic (as in use of language) expression, and to assert that the problem is not so much one of “not talking about it,” but rather one of “talking about it”.
“Secrets keep you sick” reads one of the most notable slogans of the 12-step community. Broadly speaking, the ethic is meant to chastise the toxic silence of an isolated, addictive system. Those attached to the lifestyle, or as yet unconvinced by the promises of an alternative, rebut forcefully, if implicitly at times, that the reverse it true. As a result, therapists at Thunder Road were often a source of irritation for clients, because therapists, above all, embody this ongoing invitation to open up and emote with feelings other than those along the continuum of anger. Talking about (as in around) feelings was fine, or talking about not having feelings was fine. Clients like Ray Joe could easily catch on that a theoretical referencing of feelings might suffice for many who were scrutinizing their process, hence the compromised acceptance of abstraction, and a baseline accommodation of metaphors. But some things crossed the line, like those moments when the director approached kids in confrontation groups and placed her hand on their shoulders, sometimes eliciting catharsis, sometimes not. At those moments, words might not have been necessary, but words don’t necessarily intrude. Good therapy is like good poetry, a friend tells me. Bonding with the well-defended, however, is about the steely refusal to disengage, with or without words. The fierce glare of Thunder Road’s most strident voices may have overwhelmed some, but they bonded and held many others, modeling strength, reliability, and above all, the promise not to abandon. They exuded knowledge—implicit knowledge, if you like.
The discomfort with the basic assumptions, techniques, and goals of psychotherapy was a big reason why many kids at Thunder Road didn’t readily attach to their therapists, but instead to other staff members, such as cooks, maintenance workers, or even receptionists. On the one hand, this may seem counter-intuitive. Surely, clients would gravitate towards those whose primary job it was to be empathetic, compassionately listening, and suggestive of ways to cope best with stressors. Well, not necessarily. For those kids who had already experienced intrusive or anxious care-giving, or who were not genuinely motivated for treatment, the eagerness of therapists, particularly newer therapists, zealously interested in getting in touch with their clients’ inner lives, was off-putting, if not frightening. These distrusting kids would be the ones who would experiment in their mingling, much as they had done in their families and peer circles. They might attach with a seemingly peripheral, yet consistently available figure amongst staff, and ask after ways to help out with physical tasks so as to keep out of trouble and away from the spotlight. They might pretend to go about a manual chore with solemn resentment, but later confide that such activities were far more preferable than taking part in anything therapeutic. This was also the reason why demarcations between clinical staff and other departments (save for administration) were illusory. Often, the first person to hear of a dark family secret, or a troublesome contract, was a member of the kitchen staff, or a nurse, or the art therapist who visited only once a week but was otherwise separate from the treatment team. The reason: Because for many they will have seemed the least intrusive; quietly interested and concerned, perhaps, but the least agenda-driven.
I’m sure that many of the lesser experienced non-clinical staff will have been surprised by these curious intimacies, and perhaps rendered anxious about what to do in such situations. In later years, when I became a clinical supervisor and held the image of a consulting expert, staff members from the periphery of the treatment team would sometimes approach me and ask after my advice about these typically unforeseen events. In quiet, sheepish voices, they’d fret over what they should be doing, or what they should have done better when a kid addressed them with a confidence. With rare exception, I’d reply that they should continue doing what they were doing, offering that kids were approaching them for reasons that were likely complicated, but largely positive. Whether the staff had embodied quiet strength, the right balance of concern and aloofness, it didn’t matter. The point was that a Thunder Road client had made healthy use of another human being, and this ought to be reinforced[12].
In working with addictions, especially when addressing a family system about addictions, it was common for all concerned to focus upon the broken trust as created by the drug-using person, the would-be addict. Meanwhile, what was concurrently processed, especially in private, one-on-one counseling, was this person’s corresponding lack of trust in others. The problem of trust was invariably mutual between the clients and the array of adults that supported them. At the outset of treatment, clients were the identified patients, the IPs. This is a common term, but an ironic one, designed to call attention to scapegoating: a system’s defensive congealing of problems onto a single person. The purportedly affected or betrayed party, the family, understandably distrusts the person seemingly locked in an addictive or otherwise self-destructive pattern. As parents, or other loved ones, they have heard the promises many times before; they have absorbed the lies, felt duped, and thus report their distrust from a position of weariness. The addict hangs his or her head, confirms the reasonableness of these feelings when they are discussed soberly in the light of day. What is driven momentarily underground, only to reappear in fitful, triggered spurts, is the ever lurking counter-distrust: the fear of judgment or the materialized punishment that may follow disclosure of either imminent behavior, or the retrospective disclosure of past unhealthy acts; the implicit rejection of scapegoating that at some point emerges. Throughout this dynamic, the addict as well as the loved one, the afflicted other, questions whether they are ever hearing the truth, and further questions whether to report their own.
Therapists, more so than staff members from other departments at Thunder Road, were placed in the firing line of this precarious dynamic, and as the feelings, assumptions, and secrets started flying, it was easy to get tagged if standing nearby. And that’s the life of a therapist: we stand nearby, moving amongst the emotional shrapnel, but seeking to fix our positions so we can help. Clients either begrudged or idealized their therapists for a plethora reasons. In time, all the feelings, expectations, and beliefs that would otherwise be directed at parents would be dropped on the laps of case managers/therapists. Some therapists would be dismissed (by clients) for being incompetent, which usually meant they were deemed intrusive, unresponsive or unavailable. This mirrored the persona of the absent or preoccupied parent, who would forget to bring favorite clothing items on a Saturday visiting; who failed to call school officials and request a transfer of records for Thunder Road. Entering the back doors at Thunder Road to begin a workday is a bit like being a father coming home from work. You plug in your keys, disengage the alarm, walk in and hope to make it to the elevator twenty feet away without hearing your name bellowed out from across a hallway. If you make it, you’re in. You’re safe. Downstairs is where your office is, and once ensconced in your cave you can, as a case manager, get some work done—that is, paperwork done—without being importuned by the needs of youth. If feeling present enough, a conscientious therapist might dwell upon the parallels, and consider that avoiding clients’ demands, and thus reenacting those kids’ likely developmental histories, is both insidious and cyclical.
[12] A term loosely introduced, in this context it means rewards. The subject of reinforcement belongs to behavioral science (or therapy), and different types of reinforcements are staple features of residential programs: point systems as rewards; privileges for positive behavior (positive reinforcement), or simple praise; the withholding of privileges until completion of required assignments (punishment); pressuring clients to comply with requests until compliance is achieved (negative reinforcement).